Frequently asked questions
The things people ask before they get in touch — about design, Lumilight products, lead times, installation and aftercare.
Do you only design, or do you install as well?
Both. We design the scheme, supply the fixtures from our own Lumilight range, install with our own crew, and commission on site. You can also take any one part on its own — design-only, or supply-only to your contractor.
Can I buy Lumilight products without a design?
Yes. We supply to contractors, architects, interior designers and private clients working to someone else's drawings. Send a fixture schedule or the drawings and we will quote against them, with samples on request before you commit.
What are your lead times?
Design is typically one to two weeks from the site visit to a first concept. Stock Lumilight items ship in three to five days; made-to-order items such as the Aurora chandelier take eight to ten weeks from sign-off. Signage runs three to five weeks from artwork approval.
How much does a lighting scheme cost?
It depends on the number of positions and the specification, so we quote per project rather than by the square metre. What we can promise is that the design fee is a fee and the schedule price is the schedule price — we do not quote a low fee and recover it on the fittings.
Which control systems do you work with?
DALI-2 and Casambi for most interiors, 0–10 V and phase dimming where the installation is simpler, and DMX512 or Art-Net for event and colour-changing work. We will tell you if the control system you have been quoted is more than the project needs.
Can you work with my architect, contractor or interior designer?
Usually that is how it goes. We issue layouts, circuit and switching plans and a fixture schedule in a form your electrical contractor can build from, and we coordinate driver locations and ceiling voids before anything is fixed.
What happens if a fixture fails after handover?
Lumilight fixtures carry a five-year warranty, three years on flexible strip. Because we make the brand there is no supplier to chase — you contact us and we deal with it. Full detail is on the warranty page.
Do you work outside your own region?
For supply, yes, anywhere we can ship. For design and installation it depends on the size of the project and the travel involved. Ask, and we will give you a straight answer rather than a quote we cannot service.
Can I see the fixtures before deciding?
The showroom has the range running side by side, which is the only reliable way to compare colour temperatures and glare. Samples can also be sent out for larger projects. Opening hours are Sun–Thu, 9:00–18:00.
Is there a minimum project size?
No. We have lit single rooms and whole facades. A small project gets the same five-stage process, just compressed.
Tell us what your space needs
Send drawings, a mood board, or just a few lines. We reply with a first lighting concept and a fixture schedule.