Warranty & aftercare

Because Lumilight is our own brand, a warranty claim does not start with us contacting a supplier. You contact us, and we deal with it.

Cover runs from the date of handover, or the date of delivery on supply-only orders. It covers failure of the LED module, driver, housing or seals in normal use — which includes outdoor fixtures doing the job they were rated for.

What is covered

• LED module failure, or light output dropping below 70% of the original within the warranty period
• Driver and control gear failure
• Housing corrosion or seal failure on fixtures used within their IP and IK rating
• Colour shift beyond the stated binning tolerance across a batch
• Workmanship on anything our own crew installed, for twelve months

What is not covered

• Damage from installation by others outside our instructions, including wrong driver pairing
• Power supply faults, surges, lightning, or voltage outside the stated range
• Fixtures used outside their rating — an IP20 downlight in a wet area, for example
• Physical damage, modification, or repainting of the housing
• Normal wear on moving parts and gaskets past the warranty period

Making a claim

Email hello@lumiverse.com with the project name, the fixture and a photograph or short video of the fault. We will tell you within one working day whether it is a warranty replacement, and arrange collection or a site visit. Replacements are supplied from stock where we have it.

Aftercare beyond the warranty

Scenes drift, rooms get re-used, and planting grows into the beam of a tree light. We will come back and re-aim, re-programme or re-balance a scheme at any point in its life. Within the first year that visit is free on projects we installed.